-Lonestar Cell MTN Reaffirms Following Head Office Fire Incident
MONROVIA, Liberia – Lonestar Cell MTN has moved swiftly to reassure its customers and the nation that all its services remain fully operational and entirely unaffected, following a fire incident at its head office earlier today. The announcement comes after a rapid and coordinated emergency response successfully contained the blaze, preventing any damage to critical network infrastructure or main operational buildings.
The incident, which occurred on the premises of the telecommunications giant’s central office, sparked immediate concern among customers reliant on its voice, data, and crucial Mobile Money platforms. However, the company’s leadership was quick to issue a definitive statement, emphasizing that the integrity of its services was never compromised.
“We wish to reassure our customers and partners that all of our services—including voice, data, and Mobile Money—remain fully operational and entirely unaffected by the incident,” the company stated. This assurance is vital in a nation where the company’s network is a backbone for daily communication, business transactions, and financial inclusion through its Mobile Money arm.
The fire, which was brought under control thanks to the swift action of the company’s internal staff, security teams, and the national fire service, was confined to a peripheral area of the compound. In a release, the company expressed its profound relief that no injuries were sustained by any employees or emergency responders.
“We are deeply relieved to confirm that no injuries were sustained,” the statement read. “Thanks to the swift and coordinated response, the fire was quickly contained and did not reach our main buildings or affect any operational equipment or network infrastructure.”
The successful containment is being hailed as a testament to the company’s emergency preparedness and the bravery of its personnel. The company extended its “sincere appreciation to our brave and dedicated team for their calm and effective response,” painting a picture of a workforce that sprang into action with precision and composure.
The human element of the response was particularly highlighted. The company’s message included a poignant note of thanks to colleagues who rushed to the scene from all walks of life. “To all our colleagues who showed up today—thank you. Many came straight from church; others made time despite family commitments. Your presence, solidarity, and willingness to step forward in a moment of need means more than words can express.”
This internal solidarity was matched by the external response from national services. The company also acknowledged the “professionalism and courage of the fire service and police, whose prompt action ensured the situation was brought under control without harm to anyone.”
As the smoke clears, the focus now shifts to investigation and prevention. Authorities have begun a formal inquiry to determine the cause of the fire, and Lonestar Cell MTN has pledged its full cooperation. “Authorities are currently investigating the cause of the fire, and we remain fully cooperative and supportive of their efforts,” the company affirmed.
The incident, while alarming, ultimately served as a real-time test of the company’s crisis management protocols and the dedication of its people. By immediately addressing public concern, praising its team and emergency services, and providing absolute clarity on service continuity, Lonestar Cell MTN has not only managed a potential crisis but has also reinforced its brand promise.
The company concluded its statement by reaffirming its “unwavering commitment to the safety and well-being of our people, and to the continuity of our operations.” For millions of Liberians who depend on its network, this commitment, proven under pressure, is the most important signal of all.
